Once your order is fulfilled you will receive a mail with your tracking code.

Yes. We ship globally with local fulfilment hubs.

Send us an mail with your order number and we will send you all needed informations.

We use local shipping providers, this depends on the city. ( DHL, Hermes)

All orders are processed within 1-2 business days. Orders will not be shipped or delivered on weekends or holidays.

Shipping rates for your order will be calculated and displayed at checkout.

United Kingdom 8-12 Business Days

Europe 8-12 Business Days

United States 8-12 Business Days

South America 10-15 Business Days estimate

Asia 10-15 Business Days estimate

Africa 10-15 Business Days estimate

Australia & New Zealand 10-15 Business Days estimate

Delivery delays can occasionally occur. *We do not guarantee shipping times.

Just as a reminder, we've extended our returns policy to 60 DAYS, due to the global disruption of the Coronavirus (COVID-19).

RETURNS! You have up to 60 days to start your return from the moment your Noblepawz order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!


- FOLLOW THESE SIMPLE STEPS TO REGISTER YOUR RETURN -

1. Go to our return portal, (click on 'Make A Return' below)

2. Send us your order number(e.g. #00000), Name and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.

3. Tell us which item(s) you are returning and why.

4. Send us your original delivery information.

Click here: MAKE A RETURN

In the unlikely event you have received a faulty item, check out our Received a faulty item? page.

Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

MORE QUESTIONS?

Please contact our support team here - Contact Us

FOLLOW THESE SIMPLE STEPS TO REGISTER YOUR EXCHANGE

- Go to our return portal, (click on 'Make A Exchange' below)
- Enter your order number(e.g. #00000), Name and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
- Enter which item you would like to exchange
- Enter your original delivery information (amend if needed).

If you need to adjust your order, please send us an email to: office@noblepawz.com within 1 hour of purchase and we will make the necessary changes.

We're sorry to hear you have received a faulty item! Please send us the following info:

- Your Order Number
- Item Name
- Photos that show: The fault as clearly as possible (If you do not have a camera, please send us an email without a photo.)

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

Click here: REPORT A DAMAGED ITEM

MORE QUESTIONS?

Please contact our support team here - Contact Us

On every product page is a size chart and we show you how to measure your pet. If you still need help don’t hesitate to contact us: office@noblepawz.com

You're still waiting on your refund, right? We know this can be annoying! Depending on the courier & country you're returning your item(s) with, it can sometimes take UP TO 10 WORKING DAYS (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.  But if you need to get in touch with Customer Support about your return, please include in your message: 1. Proof of postage (like a receipt) 2. The tracking number 3. Your order number We'll then get back to you as soon as we can!

Please email our office@noblepawz.com immediately regarding order cancelation requests and/or changes! We do not have a way of stopping the shipment once the carrier has picked it up from our warehouse. We appreciate your understanding and value your patience!